RSD will now operate as a click and collect/online pre-paid order and collect/despatch service only from March 2022. Please note that our trade counter is no longer operating as before. All orders must be pre-paid and no ‘on-the-day’ exchanges or additions will be accepted. Unfortunately we are no longer able to receive cash payments. Please follow the below guidance to use this service:

• Material must be ordered online or over the phone. If you order over the phone a pro-forma invoice will be issued to you for payment. No orders will be packed until payment is received in full.
• Collection days are Wednesday 8am – 4pm and Friday 8am – 4pm Only. Orders must be placed no later than 12pm the day before collection day:

Collection Date:	Order Cut Off Point:
Wednesday 8am – 4pm	Tuesday 12pm
Friday 8am – 4pm	Thursday 12pm

• Collections will only be permitted on Wednesday and Friday.
• Orders booked for delivery will be despatched on Thursday on economy 3-5 days. Due to continued disruption to the haulage industry, we are unable to offer guaranteed days or delivery slots at this time.

Haulage Collection Date:	Order Cut Off Point:
Thursday	Wednesday 10am

• No cash payments
• We are unable to take card payments over the phone. Payments can be made through the website or via BACS payment.
• Collection orders are to be picked up within 7 days of order.
• Non-collected items and cancellations will incur a 20% restocking charge.
• All consumables such as trowels, glass and other items must be pre ordered and pre-paid.
• Please consider the weight of your order and ensure you have a suitable vehicle and/or trailer to accommodate. All loads should be suitably secured. All materials will be packed on pallets for collection or delivery.
• RSD does not accept returns either part or full for unused, surplus or incorrectly ordered materials or consumables.
• RSD recommends secure dry storage for all products.