Delivery Criteria
We will always attempt to deliver your order on the requested delivery date, and as close to the time specified if a timed delivery has been requested, however sometimes problems can occur which are beyond our control, so we cannot guarantee this. These factors, such as increased traffic or road closures, severe weather conditions or delivery vehicle breakdowns are beyond our control and we cannot be accountable for late deliveries as a result.
View our delivery checklist to familiarise yourselves with these delivery restrictions with a view to avoiding issues that can occur during deliveries. This will ultimately save you both time and money and make the delivery process a lot smoother.
Cancellation / Returns: Cancelled orders will be subject to a 10% restocking charge if they have not yet been dispatched. If the order is cancelled after haulier collection you will be charged the original haulage charge plus any charges we incur to have the pallet returned to us. Please try to avoid this by ensuring accuracy as far as possible. Do not hesitate to contact us to discuss any queries ahead of ordering, to avoid these charges.
